Common problem
Sending notice

Please pack the items properly by yourself.


  The quotation generally does not include invoice tax, destination port tariff and remote area fees.


   Working day refers to the work period except holidays (Saturdays and Sundays) and statutory holidays.


   The time-of-arrival is for general reference only and is not an absolute guarantee.


If the goods arrive at the local customs, if the customer fails to provide the customs clearance documents required by the local customs and assists in customs clearance, our company will not be responsible for delays, customs deductions or other related issues (such as the deduction of textiles to European and American countries); international shipments please A valid commercial invoice and packing list are provided with the goods.


   The volume is large and the weight is light, it is calculated according to the international aviation volume standard: (length cm X width cm X height cm / 5000 = KGS), the documents exceeding 1KG are calculated according to the package.


Do not accept flammable, explosive, perishable, compressed gas, toxic and other dangerous goods or liquid easily leaking items, obscene items and pirated intellectual property items (counterfeit brand-name products, etc.), antiques, unknown powdered items, chemical products, The Chinese Customs expressly stipulates that the import and export of items prohibited by the customs of the importing country are prohibited.


  Fragile, damp-proof, not upside-down, easy to leak and other shipments that require special packaging or special handling, the shipping company shall provide reliable packaging, and clearly mark the precautions to avoid the shipment from being damaged during transportation. Compensation regulations: In addition to insuring and handling insurance and force majeure, if there are lost or damaged documents and goods, in accordance with international and domestic cargo compensation regulations; the documents are re-sent once for free or the compensation is USD: 20, and the goods are compensated at three times the freight but not More than USD:100.


  It is forbidden to carry ocean bill of lading or bank documents in the sample package. Otherwise, in the event of shipment loss or delay, our company will not confirm that the ocean bill of lading or bank documents are included, and shall not bear any associated losses.


  Regulations on recipient address:


If the recipient address provided by the customer is wrong, our company will not get a correct reply from the sender within 15 days from the date of notifying the sender to provide the new address, and our company will automatically return the express ticket to the sender or locally The cost of destruction and return shall be borne by the sender.


  If the delivery address is wrong or other reasons can not be delivered, our company can arrange the return or forwarding to a new address according to the sender's request, but the sender or agent must pay the return fee or additional freight due to the forwarding. If the shipment cannot be cleared at the destination customs because the recipient is unwilling or unable to provide customs clearance documents, if the sender requests a return, our company will follow the regulations of the destination customs, and only the customs can arrange the return, but the shipment The agent must pay a return fee. If the sending company does not want to return, if the destination country has a destruction service, it will be destroyed by the customs of the destination country. If the destination country does not have a destruction service, it will be forcibly returned to the place of origin by the local customs, and the return fee will be charged by the local customs. The sender bears it.


  We will not be liable for any delays or losses caused by the shipper’s failure to provide the necessary information and documents in a timely manner, or such information and documents are insufficient or not in compliance with regulations, or even confiscated by the customs during customs procedures. Our company has no obligation to check the correctness or adequacy of such information or documents.


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